Tour Terms & Conditions

By booking a tour with Coromandel Tours, you agree to the points below. None of this changes the experience you have booked. It simply explains how a real day of travel works, and the small print that comes with any tour.

Every trip we arrange is delivered on the ground by trusted local partners who know their cities and regions intimately. To get the very best from your time with them, there are a few things worth understanding before you set out.

Itineraries are a guide, not a timetable

The schedule and the order of stops shown for each tour are a careful plan, not a fixed minute-by-minute timetable. On the day, your guide may reorder stops, adjust how long you spend in each place, or swap the sequence around. This is normal and it is usually to your benefit: avoiding a tour-bus crowd, catching better light for photographs, working around traffic, or simply following the rhythm of the group. The places and experiences you have been promised remain the same. Only the order and timing may shift.

Timings are approximate

Start times, finish times, and the overall length of a tour are given in good faith but should be treated as approximate. Traffic, weather, the pace of your group, and how long you choose to linger somewhere all affect the clock. A tour described as roughly four hours may run a little shorter or a little longer on the day.

What this looks like by tour type

• Short tours (under four hours). These are the most time-sensitive. A late start, heavy traffic, or a long queue at one site can mean another stop is shortened or rearranged so the tour still finishes on time.
• Full-day tours. There is more flexibility across the day, so the order of stops is the thing most likely to change. Lunch timing and rest stops are arranged around the flow of the day rather than at a fixed hour.
• Multi-day tours and treks. Weather, road conditions, and altitude (where relevant) have the biggest say. An overnight stop, a viewpoint, or a day's route may be re-sequenced for comfort and safety. Your guide will always explain the options and follow your decision.

Changes for your safety and comfort

Occasionally a tour has to change at short notice for reasons no one can control. A road may be closed by weather or a landslide, an attraction may shut without warning, or a local event, demonstration, or police instruction may make an area best avoided for the day. When this happens, your guide and driver will make a sensible decision on the spot, offer you the alternatives, and follow the choice you make. Your safety always comes first, and our partners will never knowingly put you at risk. If part of an itinerary genuinely cannot go ahead, a suitable substitute is offered wherever one is available, though a substitute cannot always be guaranteed.

If you need help while you are travelling

Contact Coromandel Tours by whichever route reaches us quickest. In a genuine emergency the speed matters more than the channel, so use WhatsApp or the telephone if that is faster for you. Email is preferred where there is detail to convey, because it lets you set out exactly what has happened, and a clear account of the problem is what makes it solvable at the other end. However you reach us, we contact the local operator in the country concerned as quickly as is physically possible, arrange an alternative where one exists, and come back to you with what has been done.

Some disruption is outside anyone's control. A national strike, for instance, can begin at short notice in parts of Latin America. Where an alternative can be arranged, it will be. Where a refund is possible under the terms of your booking and the supplier's own conditions, we will always try to negotiate one, although there are cases where none is available. Where a service is missed for a reason within your own control, a missed departure being the obvious example, a refund will not be available.

A few things that help the day run smoothly

• Be ready at the agreed time and place. Tours often have a set window with the guide and driver, so a prompt start gives you the fullest possible day.
• Tell us about mobility, health, or dietary needs in advance. Some sites involve walking, steps, uneven ground, or altitude. The more we know, the better we can shape the day around you.
• Dress for the conditions. Comfortable shoes, sun protection, water, and a layer for changeable weather make a real difference, especially on full-day and multi-day trips.
• Listen to your guide. They know the ground, the crowds, and the safest routes. Following their guidance is the surest way to a relaxed, rewarding day.

Booking, payment, and confirmation

Once you accept your recommended itinerary, we issue an invoice. We ask for 50% of the total to begin securing your booking. We then book and confirm each part of your trip with the operators concerned, confirm the completed arrangements back to you, and the balance falls due at that point.

Where your plans change between the deposit and that confirmation, the price is adjusted to match. Adding nights or services carries an additional cost; reordering days or leaving out a segment on a private trip does not normally carry an additional charge. Changes to the route or party size may also affect the price. Any price difference is quoted and agreed with you before the changed arrangements are confirmed.

This is also the stage at which availability is tested in earnest, because not everything can be held in advance. Some services have a fixed capacity, the train to Aguas Calientes in Peru being the clearest example, and a place that was available when your itinerary was quoted may be taken by the time it comes to be booked. Where that happens, we come back to you with the alternatives and what they would cost, and you decide.

Cancellation charges, change fees, and the validity of a quotation vary by trip and by supplier, so the terms that apply to you are set out in your recommended itinerary and booking confirmation. Those trip-specific terms sit alongside this page and our Terms of Service.

Please include dietary or mobility requirements and room preferences in your enquiry through our contact form or by email. These details can be clarified in the conversation that follows. Before paying the deposit, check that essential requirements have been recorded and that you understand what is confirmed and what is still being checked.

The practical small print

• Prices shown on this site are indicative starting points and depend on season, group size, and the final itinerary. Your confirmed price is the one in your itinerary and booking confirmation.
• Booking and payment follow the sequence above: acceptance, a 50% deposit, then the balance once your arrangements have been confirmed to you. Cancellation terms for your specific trip are set out in your recommended itinerary and booking confirmation.
• Travel insurance is strongly recommended for every trip, covering medical care, emergency evacuation, cancellation, and any included activities.
• Passports, visas, and health requirements are your responsibility. We are glad to offer general guidance, but official rules can change at short notice.

If anything here raises a question about your trip, please just ask. We would always rather talk it through before you travel.